NEXGO Manuals & User Guides

NEXGO (Shenzhen Xinguodu Technology Co., Ltd.) is a prominent global researcher and manufacturer of payment terminals and fintech hardware. Since 2001, NEXGO has delivered secure electronic payment solutions, including smart POS terminals, PIN pads, and biometric payment devices, to millions of merchants worldwide.

The company focuses on innovation in financial technology, offering durable and compliant hardware for diverse payment scenarios such as retail, hospitality, and transportation. Their product line includes Android-based smart terminals, wireless mPOS devices, and QR payment soundboxes, all backed by comprehensive software development kits and cloud management services.

• How do I power on my NEXGO POS terminal?

  Generally, press and hold the power key (often marked with a power symbol) for 2 to 3 seconds until the screen backlight turns on or the device initiates the boot sequence.

• What should I do if the printer is out of paper?

  Open the paper cabinet cover, insert a new standard thermal paper roll with the paper feeding from the bottom, leave a small portion sticking out, and close the cover securely.

• Why does the terminal display 'Communication Timeout'?

  This usually indicates a weak wireless signal or a SIM card issue. Try moving the terminal to an open area or near a window, and ensure the SIM card is inserted correctly and has data service.

• How do I charge my NEXGO terminal?

  Connect the provided power adapter to the USB/charging port on the terminal or place the terminal on its charging base. Ensure standard power outlets are used to avoid damage.

• Where do I insert the SIM or SAM card?

  Turn off the terminal, remove the battery cover (and sometimes the battery), and insert the card into the corresponding slot following the orientation diagram found inside the compartment.