Telstra Manuals & User Guides

Telstra is Australia's largest telecommunications and technology company, known for keeping the country connected through its extensive mobile and fixed-line networks. The brand offers a comprehensive suite of products and services, including high-speed NBN broadband plans, 5G mobile networks, and entertainment bundles. In addition to connectivity services, Telstra provides a variety of branded hardware such as the Telstra Smart Modem, Wi-Fi Boosters, and mobile handsets, often manufactured in partnership with technology leaders like ZTE.

Customers can find dedicated support for setting up their home networks, activating SIM cards, and troubleshooting devices through Telstra's extensive online resources. The company focuses on delivering reliable coverage and innovative technology solutions to both residential and business customers across Australia.

• How do I log into the settings of my Telstra Gen2 Smart Modem?

  Connect a device to your modem's Wi-Fi, open a web browser, and enter http://mymodem or 192.168.0.1. The default username is 'admin' and the password is 'Telstra' (case sensitive).

• How do I activate my new Telstra SIM card?

  Go to telstra.com/activate and follow the on-screen prompts to activate your service.

• What does the light color on my Telstra Wi-Fi Booster indicate?

  Solid Blue indicates a successful connection. Purple means the device is updating or pairing. Amber indicates a poor signal (try moving it closer to the modem). Red indicates no connection to the modem.

• Who can I call for Telstra product support?

  You can contact Telstra support by calling 13 22 00.

• How do I find the SAR value for my Telstra phone?

  For Telstra-branded phones manufactured by ZTE, SAR values are typically published on ztemobiles.com.au or listed in the user guide.