XBRAND Manuals & User Guides

XBRAND is a premier provider of home and garden décor, best known for its extensive collection of innovative water features. The brand offers a diverse range of products including mirror waterfall fountains, rustic warm lighting fountains, and modern wall-mounted water features suitable for both indoor and outdoor environments.

Distributed by EC Intel, XBRAND focuses on combining aesthetics with functionality, featuring easy-to-assemble designs often equipped with LED lighting and auto-shutoff pumps. The company provides dedicated customer support and warranty services to ensure the longevity and performance of their landscaping and patio enhancements.

• How do I contact XBRAND customer support?

  You can contact support via chat on xbrand.us, email at customerservice@ecintel.com, or by calling +1 951-319-4433.

• What is the warranty period for XBRAND fountains?

  XBRAND products typically come with a limited 1-year manufacturer warranty. Parts deemed defective within 30 days are shipped free of charge within the contiguous US.

• What type of water should I use in my fountain?

  Using distilled water is recommended to prevent mineral deposits and algae buildup that can clog the pump and affect the appearance of your fountain.

• What should I do if my fountain pump is not working?

  Check that the pump is fully submerged, the power cord is connected properly, and there are no kinks in the tubing. Ensure the flow valve is open.