MERACH Manuals & User Guides

MERACH is a home fitness brand dedicated to helping users achieve their health goals through innovative research and cutting-edge product development. The company offers a wide range of fat-burning and muscle-building equipment, such as magnetic and water rowing machines, elliptical trainers, exercise bikes, and vibration plates. With a focus on smart fitness, MERACH integrates its equipment with the MERACH APP and digital courses to provide guided workouts and real-time metrics. MERACH aims to be a life-long partner in fitness, offering quality products compliant with global standards.

• How do I contact MERACH customer support?

  You can reach MERACH support by phone at 1-877-356-3730 (US/CA) or via email at support.eu@merach.com. Service hours are typically Mon-Fri, 9:00 am-5:00 pm PST.

• Where can I download the MERACH App?

  The MERACH App is available for download on the Apple App Store and Google Play Store. It connects with compatible equipment to track workouts and provide courses.

• How do I adjust the resistance on my MERACH machine?

  For most magnetic machines, resistance is adjusted via a manual knob (levels 1-16) or digitally through the console/app depending on the specific model like the MR-E33 or Q1S.

• What should I do if my equipment makes noise during use?

  Ensure the machine is placed on a flat, level surface. Check that all bolts and nuts are properly tightened, as loose components often cause noise.

• Does MERACH equipment require a power connection?

  This depends on the model. Some units are self-generating or battery-operated (e.g., under-desk bikes using AAA batteries), while others like electric ellipticals or vibration plates require a standard power outlet.